TERMS AND CONDITIONS

The use of this payments page is governed by the terms and conditions set forth below. Please read them carefully. Your use of this site and/or the placement of an order, indicates your acceptance of these terms and conditions. KEYS Human Resources Pty Ltd reserves the right to make changes to this site, products and these terms and conditions at any time without any notice to the customer.
 

Important Information Regarding Online White Cards Taking Effect from the 1st of February 2019

As of the 1st of Febraury 2019 there are some changes being made to the delivery of online White Cards. These changes include: 

  • The Queensland White Card course will no longer be available online UNLESS a student is located at least 100 kilometers from the nearest Registered Training Organisation delivering face to face Construction White Card training. Students who meet this exemption MUST provide evidence of this prior to a White Card being issued.
  • Students MUST be located in Queensland at the time of training.

For a list of Registered Training Organisations delivering the Construction White Card in Queensland click the following link:
 

Click here to view RTO's in Queensland that deliver the Construction White Card

Overseas Students

Keys Human Resources RTO 31911 is not a registered CRICOS training provider. As such we are unable to deliver training to overseas students studying in Australia. See the information below as directed by the Australian Skills and Quality Authority.
An overseas student is defined in Section 5 of the ESOS Act as a person (whether inside or outside Australia) who holds a student visa (as defined in regulation 1.03 of the Migration Regulations 1994), excluding:

- a Subclass 576 (Foreign Affairs and Defence Sector) visa, or
- a person who satisfies the secondary criteria, but not the primary criteria, under the Migration Regulations 1994 for the grant of the visa, or
- a secondary exchange student within the meaning of the Migration Regulations 1994, or
- an overseas student who has been approved under a scholarship scheme, or an exchange scheme, sponsored by the Commonwealth to undertake a course of study or training in Australia.

As specified in Section 8 of the ESOS Act, a provider must be registered on CRICOS to provide a course at a location or do so in accordance with an arrangement they have with another registered provider.

As such, an overseas student in Australia on a student visa is permitted to undertake additional study (that is, a course of education or training) at the same time as the principal course for which they hold a student visa. However, any course undertaken by a student visa holder must be registered on CRICOS. A Confirmation of Enrolment (CoE) is also required for any additional study in a course undertaken by an overseas student whilst in Australia on a student visa.

CRICOS providers are responsible for all aspects of compliance with the requirements under the ESOS Act and its associated legislation. For example, as a CRICOS provider, you must have a written agreement with each student, and you must complete the visa-related reporting requirements relating to the student’s enrolment for each course. Failure to comply with the requirements in one course could lead to a student’s visa being cancelled and the student defaulting in both courses.

A student on a student visa who is seeking to undertake additional study should be aware of the requirements of their student visa and the need to:

- remain enrolled in a registered course
- achieve satisfactory course attendance, and
- progress in their principal course of study.
Goods and Services Offered
The online payment system may be used to pay for certain KEYS Human Resources Pty Ltd services. This includes: ·Online training · Online Inductions
 
Intellectual Property
Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil action. Unless otherwise specified, all information or materials appearing on this site, including the KEYS Human Resources Pty Ltd logo, text, site design, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of KEYS Human Resources Pty Ltd. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without KEYS Human Resources Pty Ltd 's prior written permission. All rights not expressly granted herein are reserved.
Pricing and Currency
Pricing for any of the goods and services being paid for will appear in your invoice or as instructed by KEYS Human Resources Pty Ltd. Please note that all payments are made in Australian Dollars (AUD) and will be transacted in Australia.
 
online training requirements
KEYS Human Resources online training courses utilise internet and computer technologies to enable the delivery of material and issuing of qualifications. Users will require the following at a minimum in order to complete online training successfully:
- a computer with a broadband connection.
- up to date web browsers.
- a good comprehension of the English language.
- access to a justice of the peace or comissioner of declarations for the purposes of identification certification and statutory declaration completion.
- photo identification.
- access to a printer.
- an email address and account.
- the facility to email a short video assessment of the correct method for putting on Personal Protective Equipment.
- access to PPE such as Hard Hat, High Visability Reflective Vest, Eye Protection, Ear Protection.
Courses that cannot be completed due to not having access to the above mentioned requirements will not be entitled to a refund.
 
Security and Transmission of Credit card Details
KEYS Human Resources Pty Ltd Uses MasterCard SecureCode. MasterCard SecureCode is a program designed to provide online retailers the added security of having issuing banks authenticate their individual cardholders and qualify their online transactions for protection against "cardholder unauthorized" or "I didn't do it" chargebacks.
Privacy
KEYS Human Resources Pty Ltd does not collect personal information unless it is necessary to do so. We define personally identifiable information as information that can be associated with a specific individual or entity, including a customer's name, address, telephone number, e-mail address, personal preferences, purchasing history or credit card details. Personal information that is collected is not disclosed for any reason other than the primary purpose of collection. We take every reasonable effort to protect personal information from unauthorised access, disclosure and alteration, as well as protecting it from loss and misuse. Furthermore, as outlined in the Australian Privacy Act, personal information collected by KEYS Human Resources Pty Ltd that is no longer needed is permanently de-identified or destroyed.
 
Acceptance of Orders
KEYS Human Resources Pty Ltd reserves the right, without prior notification, to refuse service to any customer or to require verification of information prior to the acceptance of any order. In the event of a product being listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, KEYS Human Resources Pty Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. KEYS Human Resources Pty Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card. If payment has already been made for the purchase and your order is unable to be processed due to a technical error by KEYS Human Resources, KEYS Human Resources Pty Ltd shall immediately credit the amount of the incorrect price. KEYS Human Resources must be contacted immediately in such a circumstance to investigate the error. In the case of a technical error with customers hardware or software KEYS Human Resources will not be held responsible and full refunds will not be possible. In the case of a technical error with a customers hardware or software partial refunds of course fees will be possible if KEYS Human Resources are contacted within one (1) hour of the purchase and the course has not been accessed. An administration fee of twenty (20) dollars will be charged and the remaining fee refunded. Refund of course fees will not be possible if course content has been accessed and the course commenced. KEYS Human Resources are a Registered Training Organisation opperating out of Queensland and as such deliver Queensland Qualifications, it is the responsibility of the customer to ensure that the Queensland qualifications issued by KEYS Human Resources are acceptable in their chosen profession. Refunds will not be processed in the case of the customer purchasing the incorrect course. Payment in full is to be received before the commencement of the course. The customer will incur the costs of visa transactions.
 
DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT INCLUDED IN OR ACCESSIBLE FROM THIS WEB SITE AND THE LINKED SITES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. TO THE FULLEST EXTENT PERMITTED BY LAW, KEYS HUMAN RESOURCES Pty Ltd DISCLAIMS AND EXCLUDES ALL REPRESENTATIONS AND WARRANTIES (EXPRESS, IMPLIED AND STATUTORY, INCLUDING BUT WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS) AS TO THE SERVICES AND ALL INFORMATION, PRODUCTS AND CONTENT INCLUDED IN AND ACCESSIBLE FROM THIS WEB SITE OR THE LINKED SITES.
 
DISCLAIMER OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, KEYS HUMAN RESOURCES Pty Ltd, ITS CONTENT PROVIDERS, ADVERTISERS OR LINKED SITES SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT WITHOUT LIMITATION TO ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOSS OF USE, PROFITS, DATA OR OTHER INTANGIBLES, DAMAGE TO GOODWILL OR REPUTATION, OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, ARISING OUT OF OR RELATED TO THE USE, INABILITY TO USE, PERFORMANCE OR FAILURES OF THIS WEB SITE, PRODUCTS OR THE LINKED SITES, EVEN IF KEYS HUMAN RESOURCES Pty Ltd HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IRRESPECTIVE OF WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT, EQUITY, RESTITUTION, BY STATUTE, AT COMMON LAW OR OTHERWISE. YOU HAVE READ THIS DISCLAIMER AND AGREE TO IT ON THE BASIS THAT YOU AGREE IT IS REASONABLE.
 
Indemnification
You agree to defend, indemnify and hold KEYS Human Resources Pty Ltd, its affiliates, subsidiaries, officers, directors, employees, agents, information providers, partners, advertisers, suppliers and representatives harmless from any and all liabilities, costs and expenses, including reasonable attorneys' fees, related to any violation of this agreement by you or users of your account, or in connection with the use of this website or the placement or transmission of any information or other materials on this website by you or users of your account.
 
Variation of content
KEYS Human Resources Pty Ltd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the KEYS Human Resources Pty Ltd web site.
 
Service, Product Returns and Refunds
Some services provided by KEYS Human Resources Pty Ltd are intangible and hence physical delivery (and therefore return) may not apply. Please note that any returns may incur freight costs to be paid by the customer at the discretion of KEYS Human Resources Pty Ltd. Refunds will be granted at the discretion of KEYS Human Resources Pty Ltd. If the product is faulty or damaged KEYS Human Resources Pty Ltd may refund the client or re-send the product KEYS Human Resources Pty Ltd may require the client to contact a third party supplier. Returns will be approved at our absolute discretion and postage costs may be incurred by the customer.
 
Unique Student Identifier (USI)
If you are a new or commencing student undertaking a nationally recognised training you will need a USI in order to receive your qualification or statement of attainment. If you do not have a USI you will not receive your qualifiaction or statement of attainment.

Your USI will give you access to an online record of the training you have done since the 1st of January 2015. You will also be able to produce a transcript of your training.
 
Service and Product Delivery
Some services provided by KEYS Human Resources Pty Ltd are intangible and hence physical delivery may not apply. Where physical delivery is possible, we will post the Card, email Certificate within one business day of KEYS Human Resources Pty Ltd’s receipt of you successfully completing course and of the accompanying certified documentation. The customer will incur postal charges on behalf of KEYS Human Resources Pty Ltd to receive the qualification and in circumstances where an incomplete or incorrect address has been supplied by the customer. Costs will also be incurred when replacing lost products. Despatch times may vary according to availability and any guarantees, warranties or representations made as to delivery times are limited to Australia. KEYS Human Resources Pty Ltd cannot be held liable for any delivery delays resulting from the mail service. In the unlikely event that a package is lost in transit, KEYS Human Resources Pty Ltd cannot accept responsibility. The customer has 60 days to complete the online course and submit Identification requirements. A reminder email will be sent after 50 days to notify the customer the course is about to expire. After 60 days the customer forfeits the cost of the course.
 
 
Termination
KEYS Human Resources Pty Ltd may at any time terminate or suspend any part of the Service without notice to the customer.
Governing Law
This agreement is governed by the laws of Queensland and the parties must submit to the jurisdiction of the Queensland Courts.
 
Enquiries and Customer Service
Street Address:
9 Wood Street Nundah QLD 4012 Australia
Mailing Address:
PO BOX 5 Nundah QLD 4012 Australia
Phone: 07 38 762 202
Fax: 07 38 762 090
Email: keys@keyshr.com